OUR COMMITMENTS

FROM FUTURE is responsible for processing your data. In order to ensure that your browsing experience is trouble-free, we explain how we collect and process your personal data. The ultimate goal is to improve your user experience while guaranteeing that your rights are respected.

We protect your privacy in all the communication channels in which you entrust your personal data to us. To this end, we ensure the protection, confidentiality, non-alteration, availability and security of the same personal data.

The General Data Protection Regulation is a set of laws implemented by the European Commission from May 25, 2018 for all companies that have an activity in Europe. FROM FUTURE is therefore affected by this regulation.

WHAT IS THE CONCRETE IMPACT OF THE REGULATION?

In order to protect Internet users from data leaks or the misuse of personal data, companies are required to keep visitors informed of all computer processing carried out on the basis of the data collected.

We collect, as do many other e-commerce companies, data of our users. Moreover, we collaborate with several third-party service providers (email, SMS, opinion collector, advertising, web host, logistics...), whom have access to part of our data.

This data is necessary to succeed in improving us day after day and thus make you live the best possible experience on our website. This data also helps us in our quest to offer you beautiful products, which you will always like more.

RESALE OF PERSONAL DATA

Our priority at FROM FUTURE is to give you the best possible experience. We will never sell your personal information.

Some companies have the unfortunate habit of exchanging customer files in order to conduct commercial prospecting. This is not what we do at FROM FUTURE.

All the personal data we collect is kept by us and will not be sold (or rented) to another company. Your data will only be used by us to contact you, using the information we have collected. This is a commitment that will never change.

PASSWORD SECURITY

All passwords are stored encrypted and it is impossible to decrypt them. Your passwords are therefore safe.

THE SECURITY OF THE CREDIT CARD NUMBER

We work with one of the most reputable bank providers on the market. They will be the guarantors of the security of your data during your credit card payments.

We do not have access to your credit card number. Indeed, it transits in an encrypted way from our website to our payment provider.

Our bank payment provider holds all the authorizations and French and European approvals that justify the security of its computer system.

THE NATURE OF THE DATA COLLECTED AND THEIR USE

Orders

When you create a customer account on fromfuture.com, we record in our system all the information we need to place an order: your first and last name, our email, your postal address and your phone number to inform you of the progress of your order.

All these data are transmitted to our various service providers who do their best to ensure that your package arrives at your home within the time limit. Our logistician needs these data to prepare the package and the carrier to deliver it to you.

The latter have the formal prohibition (nor the right) to use your data for any other activity than the processing of your order. They must delete the data from their databases once the processing of the package is complete. These service providers store the data in data centers in Europe.

In the event of a delivery outside Europe, your data and address must be transmitted to the logistics services of the carrier who will carry out the delivery.

The Newsletter

You also have the option of giving us your consent to use your email address to send you our charming newsletters. The purpose of these newsletters is to inform you of FROM FUTURE news, to invite you to carefully prepared events or to offer you product offers.

If you no longer wish to receive newsletters, you can unsubscribe at any time by clicking on the link at the bottom of the newsletters. The unsubscription will be done immediately.

Our provider for the creation of newsletters guarantees us an optimal security on the storage of the data. In order to send you newsletters likely to interest you, we also communicate to this same provider the details of the products you have ordered.

SMS

You can give us your consent to use your telephone number to send you promotional SMS messages. Their purpose is to inform you of FROM FUTURE news, to invite you to carefully planned events or to offer you product deals.

If you no longer wish to receive SMS messages, simply follow the procedure provided by our service provider, which is included in the body of the SMS.

Statistics

In our never-ending quest to provide a quality experience to our visitors, we are constantly looking for ways to improve. We use software and services operated by third-party providers that allow us to understand our business.

We provide these tools with data about our customer base, your browsing history on our site, and information about products ordered.

Advertising

Many e-commerce companies carry out online advertising, and this is also the case at FROM FUTURE. We record visits and then display targeted advertising when you browse other websites.
This method does not manipulate any personal data. Advertising agencies and third-party sites do not have access to your personal data.

If you no longer wish to see our personalized advertisements, you can also delete the cookies.

Product Reviews

Your email address, your name, first name and your order reference are transmitted to our partner Trustpilot which will send you a satisfaction survey. This data is not passed on to any other company and is used solely for the purpose of evaluating your shopping experience at FROM FUTURE.

HOW TO MODIFY OR DELETE YOUR DATA ?

Almost all of the data can be adjusted by yourself from your customer area on our website. If you do not find what you are looking for, we invite you to write an email to contact@fromfuture.com specifying your request.